Assessment helps church remember its mission
by Bob Smietana
It was time for things to change at Lakeview Church in Hickory, North Carolina.
The church’s longtime pastor had stepped down in 2012 and the congregation was looking for a new pastor. But they didn’t know quite where they were headed as a church, says Jerry Hurley, pastor to seniors at Lakeview.
“We were searching for an identity we could share with potential pastors but didn’t have one,” says Hurley, who served as the church’s interim pastor in 2012.
Lakeview was relatively healthy, with a congregation of about 230 on Sundays. But they’d become a bit too comfortable with the status quo.
“We’d become a really good country club,” Hurley says. “But we weren’t doing a good job of getting outside the walls and sharing the gospel.”
Then a member of the search committee suggested they use the Transformational Church Assessment Tool—known as TCAT—to help them plan for the future. The search committee member heard about the TCAT from the director of missions at the local association and felt it would be of help.
Church members took the 80-question online assessment, which was developed as part of a long-term, Lifeway Research study of effective discipleship that included surveys of 7,000 pastors and 20,000 church members from 123 denominations. They got feedback on seven areas of spirituality.
Using the TCAT, church leaders discovered what they were doing well and what wasn’t working. Among their strong points were overseas mission work and charitable service to the community in Hickory, a town of about 40,000 located about an hour east of Asheville.
“From a missions standpoint, we weren’t just strong sending money,” Hurley says. “We were strong sending people out into the community.”
The congregation was also good at making newcomers feel welcome. But church members rarely invited new people or shared their faith. They also were losing younger members, who felt out of touch with the church’s more traditional worship.
More importantly, says Hurley, church leaders discovered the church had gone into survival mode rather than looking toward the future.
“We realized that over a 20 year period, we had gotten comfortable with some bad habits,” Hurley says. “We were able to show our church that we were more inwardly focused.”
Since then, the church has focused more on evangelism. They also went to a blended service that leans more toward contemporary than traditional.
At the time they took the TCAT, the church drew about 230 to services. They are now at about 275. “We’re bumping up against 300 on some Sundays,” he says.
Taking the TCAT helped the church remember its mission and plan for the future, says Hurley. He recommends other churches use the TCAT as well.
“If you don’t know how you’re doing, you don’t know where you’re going. I consider it the best-kept secret at Lifeway—I had no idea it existed.”
More information about the TCAT can be found online at tc.lifeway.com.
Bob Smietana (@BobSmietana) is senior writer and content editor of Facts & Trends.
